New Guidelines For 311 Requests In Santa Monica

SANTA MONICA— On January 11, the City of Santa Monica posted a notice on their website of upcoming changes for non-emergency or 311 requests. Beginning February 1st, the following requests will need to be made by an account holder who will then need to submit an account number to make the request. Trash and Recycling/compost Services to include any changes in frequency and the size and number of containers needed. The account holder must be able to provide the account number to begin a new service or to end an old service. This is applicable to stop a service such as trash pick-up after a move in/out of a dwelling. Request for additional trash/recycling pick-ups must be submitted at least 48 hours prior to the requested pick-up times. To request rent-a-bin services including one-time dumps and 4-week rentals or to report damaged or missing trash/recycle bins must be done by the account holder with the assigned account number as this may affect the costs. Account holders may find the necessary account number on the top left-hand corner of the utility bill or by contacting the Utility Bill Division at billing.collections@santamonica.gov Recycling and trash collection is performed by Santa Monica’s Resource Recovery and Recycling (RRR) team. Those who are not account holders may not make 311 requests for services without written confirmation from the account holder. A neighbor, for instance, may not request another neighbor’s rummage be picked up in their stead without prior authorization. Please contact 311 online, by email at 311@santamonica.gov or by dialing 311 for those within the city limits, call 866-311-SAMO if outside the city limits or download the mobile app by searching the City of Santa Monica in the app store. The account holder’s name, account number and location of the pick-up. Most requests take 7-10 business days. There is no account number required to report bulky items for pick-up or illegal dumping. –